madtechsupport.com
About
We provide IT technical support with a particular focus on attention to detail. The support and solutions provided by madtechsupport are characterized by being thorough and complete. We emphasize attention to detail. As a result, our solutions last longer.
Services
Open source product selection
Software product selection can be a difficult and time consuming task. It is also an important task, since the decision may affect the productivity of an entire organization. In the past proprietary software was the only option available to businesses. Today open source software provides an additional option for businesses. However choosing which open source software product to use for your business can be a complicated and involved decision.
At madtechsupport we have experience in selecting and implementing open source software in a corporate environment and are ready to share the lessons learned with other organizations.
Website construction
We construct websites using the Drupal Content Management System (CMS). We will perform the installation and customization of the Drupal handing it over to you ready to use.
Website maintenance
Please note that this service is only available for Linux based operating systems.
Websites require regular maintenance. Tasks such as inspection of logs files, reading the system mail, monitoring resource utilization and application of the latest security patches are necessary to keep a website running smoothly. At madtechsupport we have observed that many organizations are not preforming these regular maintenance tasks. If your website is important to you but you don't have the time or the resources or both required for performing regular maintenance for your website, then contact madtechsupport.com for a solution.
Outsourcing
Many organizations see outsourcing purely as a cost reduction exercise. This is a limited view that undervalues the skills and experience of the existing workforce. At madtechsupport.com we work with the customer to identify and document time consuming repeatable tasks, that when outsourced, will free up existing resources allowing them to pursue higher value tasks. At madtechsupport we believe that outsourcing should be available to business of all sizes and our task tracking approach means effort and costs are always fully visible to the customer.
Issue tracking consultancy
At madtechsupport we have extensive experience in installing and operating issue tracking systems. There are many issue tracking systems available and we will help you choose the one that is right for you. Furthermore we can install and setup the system for you and create for you your ticket management process.